Housing Choice Voucher Manager

Title: Housing Choice Voucher Manager
FLSA Status: Exempt
Work Status: Full-Time
Hourly Rate Range: $60,000 – 70,000
Location: Palm Beach County, FL 

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JOB DESCRIPTION

The primary purpose of the position is to provide support to the HCVP Leadership in the overall management and leadership of all business related to the administration of more than 3,000 vouchers within PBCHA’s Housing Choice Voucher (HCV) Program.

The HCV Manager will provide daily direction, support to the HCV Housing Specialists, and ensure that all work products prepared by the department are completed in a timely manner and are produced with the highest quality. The HCVP Manager will have significant responsibility related to the performance of the department, requiring knowledge of and compliance with all applicable federal, state, local and HUD regulations, in addition to the policies and procedures of the Palm Beach County Housing Authority.

This position functions under the direct supervision of the HCVP Director and Deputy Director who reviews work for results obtained and for general conformance with PBCHA/HUD policies through discussions and analysis of the quality and insight of reports and recommendations, all activities must support the PBCHA’s mission, strategic goals, and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following is a listing of the key duties and responsibilities of this position, and the skills, experience and knowledge required for the employee in this position. The listed duties are not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities, but a representative listing of the key duties of the position. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 The Authority reserves the right to assign work in other areas of the housing authority to equalize or balance the workload, cover absences, or for other business needs of the PBCHA. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

  • Supports the Director and Deputy Director of HCVP in all departmental
  • Assist in providing oversight of the day‐to‐day administrative and operational management of all voucher programs, demonstrating commitment to constant improvement, monitoring workflow to assure maximum productivity and making sound decisions on resource allocations.
  • Assists in directing the work of staff including assigning, planning, and reviewing work, evaluating work performance, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing
  • Responsible for managing and understanding data in all database systems used by the HCVP operations including HUD’s Public and Indian Housing (PIH) Center (PIC), Voucher Management System (VMS) and Two‐Year Forecasting Tool; Yardi, Go Section8, Provide Enterprise software and all other systems in operation or under development.
  • Evaluates, interprets, and stays abreast of HUD regulations and guidelines as they pertain to the administration of the HCV Program; assist in informing and training staff on regulatory compliance; maintains program compliance with all statutory, regulatory, contractual, or other applicable
  • Performs multifaceted work which requires a deep understanding of HUD rules and requirements relative to the Housing Choice Voucher Program eligibility, income, rent, inspections, portability and contract procedures.
  • Assists in ensuring that HCVP maintains a quality customer service‐oriented approach and monitors staff’s implementation of this approach in carrying out their duties (for example, monitoring response time for phone and email inquiries), attempting to meet reasonable requests and make reasonable accommodations whenever possible; responds timely to a variety of emails, mail, phone calls and/or walk in inquiries.
  • Assists in providing oversight of the operational functions tied to the administration of the HCV Program including waiting list administration, intake, occupancy, inspections, quality assurance and customer service.
  • Assist in providing oversight in the collection of incoming applications; determination of eligibility, verification of income; and selection of applicants for the HCV Housing Ensures all phases of process are in accordance with established Administrative Plan and HUD regulations.
  • Participates in the orientation program for landlords and Monitors staff in the implementation and provision of a comprehensive orientation program to ensure landlords and certificates/voucher holders are fully aware of their responsibilities and duties under the program.
  • Ensures effective utilization and troubleshooting of system‐of‐record software. Manages the data integrity of the system‐of‐record including successful and timely submissions/corrections of HUD Form 50058 and oversees all regular internal and external reporting.
  • Assists in formulating and implementing operating policies, procedures, objectives, and/or budgets; assists in modifying the HCV Administrative Plan to ensure that it is efficient, effective and complies with HUD Requirements.
  • Monitors HCV program performance and policy adherence; reviews client folders before quality control reviews; provides personnel training and development; and stays abreast of proposed changes in policies, procedures, guidelines, and best practices in personnel development.
  • Provides a customer service platform that ensures consistent and timely communication with applicants, residents, private sector landlords, co‐workers, government officials, various housing professionals and community leaders.
  • Ensures that staff maintain affirming, effective communication with participant families, owners/agents, neighborhood groups, housing advocates, and service providers.
  • Represents the Authority’s HCV program when meeting with elected officials, private landlords, housing advocacy groups and organizations, community associations, and other agencies to explain program policies, requirements, etc.
  • Contributes to team efforts by performing other responsibilities and duties as required or

BEHAVIORAL COMPETENCIES

This position requires the incumbent to exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates. Manages performance by providing regular feedback and reinforcement.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one’s own work and does fair share of work.

Teamwork: Actively participates and collaborates across boundaries and works toward the achievement of common goals. Employee is adaptable and open to new ideas and/or approaches. Employee is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.

Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out‐of‐the‐box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision‐making to generate new and innovative solutions.

JOB COMPETENCIES

  1. Knowledge of HUD, federal, state, and local laws, and regulations related to low‐income housing, as well as PBCHA policies and procedures related to the position.
  2. Comprehensive and demonstrable knowledge of HUD Housing Choice Voucher and HQS inspection policies and procedures.
  3. Ability to interpret and implement complex and changing federal policies and
  4. Ability to meet both internal and regulatory program
  5. Familiarity with industry best
  6. Ability to think creatively and plan, organize, develop, and apply a wide variety of operational and management concepts and procedures.
  7. Skilled in planning, prioritizing, organizing, directing, and coordinating the work of self and
  8. Strong commitment and ability to assist in the professional development and training of
  9. Ability to effectively communicate, verbally and in writing, both within the organization and
  10. Ability to effectively prepare in English clear, concise letters, reports, and procedures; maintain documentation and complete required forms in compliance with regulations.
  11. Must demonstrate competency with technology solutions and Microsoft Office Suite
  12. Ability to perform program‐required computations with speed and accuracy,
  13. Ability to plan, promote and evaluate PBCHA’s goals, objectives, departmental and agency plans, and other initiatives.
  14. Ability to perform duties with a high degree of judgment, discretion, and
  15. Demonstrated skill in providing instruction on the HUD and PBCHA program requirements to potential participants.
  16. Ability to establish and maintain effective working relationships with co‐workers, landlords, consultants, contractors, residents, HUD, community partners, and local, state, and federal officials; Ability to communicate with people from a broad range of socio‐economic backgrounds.
  17. Ability to work nights, weekends, or non‐regular

SUPERVISION

The employee receives supervision and assignments from the Director and/or Deputy Director of HCVP. Courses of action, deadlines, and priorities are set by established HUD or PBCHA procedures, HCVP Leadership, the Chief Executive Officer, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee with minimal supervisory direction.

Instructions to the employee may be general or specific in nature. Complex problems or situations not covered by instructions are usually researched by the employee, and/or referred to the supervisor for concurrence. The employee’s work is reviewed periodically for accuracy, completion, and compliance with policies and procedures.

MINIMUM EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree in business administration, public administration, or related field and a minimum of five (3) years of experience in public and/or assisted housing, including a minimum of three (1) year of experience in a supervisory capacity.
  • Must possess or can obtain a Housing Choice Voucher Manager Certification, along with Occupancy and Rent Calculation and Voucher Program administration certification within one (1) year of employment.
  • Any equivalent combination of education, training, and experience, which, in the sole determination of the Housing Authority, provides the required knowledge and abilities, may be considered
  • Employee must be bondable, have a valid FL Driver’s license and be eligible for coverage under PBCHA’s fleet auto insurance.

LANGUAGE SKILLS

  • Ability to read, analyze, and interpret general business periodicals and technical procedures. Ability to communicate clearly and concisely, both verbally and in writing. Ability to understand and follow verbal and written Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

  • Must demonstrate proficiency in business Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

TECHNICAL SKILLS

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To ensure the greatest possible protection for employees in the workplace, PBCHA requires cooperative efforts of all employees with help in establishing and maintaining a safe and healthful work environment.

OFFICE ENVIRONMENT

The noise level in the work environment is usually moderate